If you want them instantly then select the eVoucher option - they will automatically come to your inbox. We post out gift vouchers the same day if ordered before 2pm weekdays.
I've bought a gift voucher - what happens now?
When you or your recipient validates the voucher, you will be presented with all booking instructions. These will also be emailed to you.
Can I change my experience?
Of course, as long as your experience is still valid you can exchange to any product offered by Indytute of equal or lesser value. If the new experience is of a higher value you will need to pay the difference. Please visit exchanges.indytute.com to see the full list of experiences available.
I'm having trouble redeeming my gift voucher?
Simply email hello@indytute.com with your gift voucher number, as we’re here to help.
There are two options. You can choose eVoucher and you'll get an email with the voucher 15 minutes after checkout. Or select the 'By Post' option. The vouchers will be posted out with Royal Mail.
Where do the experiences take place?
The specific venue information will be provided when you book your date.
What age are these gift experiences suitable for?
Our experiences are aimed at adults unless otherwise stated. Please check the experience as they all differ.
When do I need to have used my gift experience voucher by?
You need to validate your voucher, book and attend your experience within 12 months of purchase.
Can I extend my gift experience voucher?
Yes you can extend your voucher for a further 6 months for a fee of £20. Please visit usemygift.indytute.com for more information.
Can I get a refund?
Refunds are only offered to the buyer on gift experiences bought within 28 days of purchase. Please email hello@indytute.com with your activation number if you wish to request a refund.
What if I can't make any of the dates?
We are happy to swap your gift for another experience of a similar value. Please see exchanges.indytute.com for the full list of experiences available.
Can I cancel or rearrange my booking?
Once your experience has been redeemed cancellations are not possible. Date changes are at the discretion of our experience partners. Most of our partners require at least 14 days notice to reschedule a date. But they always do their best to help.
