If you want them instantly then select the eVoucher option - they will automatically come to your inbox. We post out gift vouchers the same day if ordered before 2pm weekdays.
I've bought a gift voucher - what happens now?
We recommend booking your experience within 28 days of purchase so you get the widest choice of dates. The terms for each experience differs so please check your voucher, but most happen on a monthly basis or more. When you or your recipient redeem your gift voucher, you will see all the dates coming up. Dates are subject to change and occassionally may vary slightly to what is on your voucher.
Can I change my experience?
Of course, as long as your experience is still valid you can exchange to any product offered by Indytute of equal or lesser value. If the new experience is of a higher value you will need to pay the difference. Please visit exchanges.indytute.com to see the full list of experiences available.
I'm having trouble redeeming my gift voucher?
Please don't worry. Email bookings@indytute.com with your gift voucher number, there's usually a very quick fix. It usually just takes us a few hours to reply but please allow 48 hours.
There are two options. You can choose eVoucher and you'll get an email with the voucher 15 minutes after checkout. Or select the 'By Post' option. The vouchers will be posted out with Royal Mail.
Where do the experiences take place?
The specific venue information will be provided when you book your date.
What age are these gift experiences suitable for?
Our experiences are aimed at adults unless otherwise stated. Please check the experience as they all differ.
When do I need to register my gift experience voucher by?
We recommend that you book your space within 28 days so that you get a choice of dates. You need to register and book your voucher within 12 months of purchase.
Can I extend my gift experience voucher?
Yes you can extend your voucher for a further 6 months for a fee of £20. Please visit usemygift.indytute.com for more information.
Can I get a refund?
Refunds are only offered to the buyer on gift experiences bought within 28 days of purchase. Please email bookings@indytute.com with your order number.
What if I can't make any of the dates?
We are happy to swap your gift for another experience of a similar value. Please see exchanges.indytute.com for the full list of experiences available.
Can I cancel or rearrange my booking?
Once your experience has been redeemed cancellations are not possible. Date changes are at the discretion of our experience partners. Most of our partners require at least 14 days notice to reschedule a date. But they always do their best to help.
