Returns & Delivery

CHRISTMAS POSTING DATES

  • Thursday, December 20 for first class mail by 3pm.
  • Saturday, December 22 for special delivery by midday. 
  • Select by Instant Download and it'll go straight to your inbox to print

THIS IS A CHRISTMAS PRESENT CAN YOU DATE IT FROM CHRISTMAS DAY?

We are automatically extending of all our vouchers so you'll have 6 months to register and 1 year to choose a date from December 25th.  You can still book in for a date before Christmas.

WHEN CAN I EXPECT MY ORDER?

If you want them instantly then select the download option - they will automatically come to your inbox.

We post out gift voucher packs within 24 hours. They go 1st class Royal Mail. Allow 1-3 days.

At checkout, there is also a Guaranteed Next Day option but please order before 1pm.

You can also 'e-gift' to a friend at a date in future so it lands in their inbox on their birthday or Christmas Day.

HOW MUCH IS POSTAGE AND PACKING?

£2.50 per order or free if you select download.

CAN I GET A REFUND OR RETURN AN UNWANTED EXPERIENCE?

Refunds are only offered to the buyer on gift experiences bought within 30 days of purchase. Please email bookings@indytute.com with your order number.

We can not refund an experience once you are booked in with the experience provider. Once you are booked in you are bound by their T's and C's and booking policy.

We can also extend the validity of most vouchers if they haven't been booked in for a £10 admin charge or 10% if over £100.

CAN I EXCHANGE MY GIFT?

Yes!  We are happy to exchange your gift experience for something else.