Questions, Answered
Buying an Experience
How do I buy an experience as a gift?
Pick an experience, choose eVoucher or postal delivery, and check out. That’s it — no account needed. If you’re not sure what they’d love, our Super Voucher lets them pick from the whole site themselves.
What do I actually receive when I buy?
A voucher — either an instant eVoucher by email, or a printed gift pack by post. The recipient uses it to register at usemygift.indytute.com and book their date directly with the host.
Can I send an eVoucher straight away?
Yes — eVouchers land in the inbox within 15 minutes of checkout, any time of day. Good for last-minute gifts, birthdays you nearly forgot, that sort of thing.
Can I buy an experience for myself?
Of course. Treating yourself is allowed — same checkout, same booking process.
Can I buy an experience for more than one person, or within a budget?
Most experiences are priced for two. If you’d rather not tie it to a specific activity, a Super Voucher lets you set the budget and them choose the experience.
Your Voucher
I’ve bought a gift voucher — what happens now?
Once you or your recipient validates the voucher at usemygift.indytute.com, you’ll get full booking instructions by email.
How do I redeem my gift experience?
Visit usemygift.indytute.com, enter your voucher details, and follow the booking steps.
I’ve lost my voucher — what can I do?
Email hello@indytute.com with the order details and we’ll sort it.
Can I swap for a different experience, or use it toward something pricier?
Yes — exchange to anything of equal or lesser value at exchanges.indytute.com. Want something more expensive? Just pay the difference.
Booking Your Experience
How and when can I book?
Once your voucher’s validated, you’ll see live availability for that experience and can book a date straight away.
What happens if the date I want isn’t available?
Most hosts release new dates regularly — check back, or ask them directly via the booking page.
Can I change or cancel my booking?
Date changes are down to the individual host — most need at least 14 days’ notice but will always try to help. Once an experience has been redeemed, cancellations aren’t possible.
What if I can’t make any of the dates?
Swap for another experience of similar value at exchanges.indytute.com.
What happens if the experience itself is cancelled?
We’ll get you rebooked or exchanged — email hello@indytute.com and we’ll sort it directly.
Delivery & Orders
How quickly do you post out?
Order before 2pm on a weekday and it’s posted the same day. Need it now? Choose eVoucher instead — inbox within 15 minutes.
How much is postage?
- eVoucher — free
- Standard Post — £2.99
- Special Delivery — £7.99
Can I change my delivery address after ordering?
Email hello@indytute.com as soon as possible with your order number — we can amend it if it hasn’t shipped yet.
What should I do if my order hasn’t arrived?
Email hello@indytute.com with your order number and we’ll chase it down.
Still Stuck?
What if they don’t like what I choose, or I don’t know their taste?
Go with a Super Voucher — they browse the whole site and pick for themselves. Genuinely hard to get wrong.
Refunds
Available to the buyer within 28 days of purchase. Email hello@indytute.com with your activation number.
